What causes the "invalid account" error message?
If you encounter the "invalid account" error message when trying to log in to your trading account, it may be due to incorrect login credentials or server information. Here’s what to check:
Incorrect login credentials:
Ensure that you have entered the correct trading account number and password. Pay attention to letter case and make sure that you distinguish between the letter "O" and the number "0." Also, ensure there are no spaces before, during, or after your account number and password.
Ensure that you have entered the correct trading account number and password. Pay attention to letter case and make sure that you distinguish between the letter "O" and the number "0." Also, ensure there are no spaces before, during, or after your account number and password.
Server information:
Verify that you are connecting to the correct server. Connecting to the wrong server can result in this error.
Demo account expiration:
If the "invalid account" error appears when logging into a demo account, it may be because the demo account has expired. In this case, you will need to create a new demo account.