Using the client portal helps ensures deposits are processed smoothly. However, if you have made a deposit outside the client portal, such as:

• International bank transfer: A direct transfer without attaching the payment slip via the client portal.

If you have already transferred funds outside the client portal, follow these steps:

1. Log into the client portal and create a new deposit order for the corresponding transaction without making a new payment. This helps our team match your payment more efficiently.
   
   
2. Provide the following details to the Support Team for further review:
   - A screenshot of the payment proof
   - Payment details, including the amount and date of transaction
   
   
3. Our team will review and attempt to verify the funds. Please note that this process may take longer compared to deposits made directly through the client portal.

Tip: Always initiate deposits through the client portal to help ensure accurate tracking and faster processing.

keywords: no deposit record, deposit not credited